Return and Refund Policy

Return and Refund Policy

At Décor Festif, we want you to be completely satisfied with your purchase. If for any reason you are unhappy with your order, we are here to help you with our simple and transparent returns and refunds policy. Please read the guidelines below carefully to facilitate the return and refund process.

I. General return conditions

  1. Return period: You have 30 days from the date of receipt of your order to initiate the return process. Returned items must be shipped within this time frame to be eligible for refund or exchange.

  2. Condition of items: Returned items must be in their original condition, i.e. new, unused, undamaged and in their original packaging. Any returned item showing signs of use, damage or not in original condition may be refused for refund or exchange.

II. Return Process

  1. Return request: To initiate the returns process, please contact us by e-mail at contact@decorfestif.fr indicating your order number, the name of the product to be returned and the reason for the return. Our customer service team will respond to you as soon as possible and provide you with all necessary return instructions.

  2. Secure Packaging: Carefully package the product to be returned in appropriate packaging to ensure it arrives in good condition. We recommend using the same original packaging if possible.

  3. Return costs: Shipping costs for returning the product are the responsibility of the customer, unless there is an error on our part or the product is defective.

III. Reimbursement process

  1. Return Inspection: Once we have received the returned product, our team will conduct an inspection to verify its condition in accordance with our return policies. If the item is approved, we will issue a refund to the payment method used during purchase.

  2. Refund period: The refund will be made within 5 working days following receipt and validation of the return. Please note that processing time may vary depending on your payment method and financial institution.

IV. Non-returnable items

Some items are not eligible for return due to hygiene or safety reasons, such as personalized products, sale items, gift cards, etc. Defective items may be eligible for a replacement, refund or credit, depending on product availability.

V. Customer Service

Our customer service team is here to help you at any time. If you have any questions or concerns regarding our returns and refund policy, please do not hesitate to contact us at contact@decorfestif.fr .

This return and refund policy aims to provide a worry-free shopping experience for our customers while establishing clear guidelines for returns. Please feel free to customize this policy to suit your specific offerings and business needs.